Cath was a coaching sceptic. As an IT Manager at Wrightington, Wigan and Leigh NHS Trust, she was a problem solver. Highly competent in her role, her team and other colleagues from across the trust had seen her as a fixer for the 16 years she had worked there. But being a fixer was exhausting. Cath was carrying the burden of everyone else’s problems and it was starting to take its toll.
“I was taking it all on, it’s mentally and physically draining and then it gets to a point where people just expect it, that that’s what you are there for”
Cath knew that something had to change and around three years ago she became intrigued by an email advertising a Coaching course run by Boo Coaching & Consulting. A first the CMI Level 5 Coaching Award was a challenge.
“I just could not get it into my head, I just couldn’t see how it worked, it just didn’t sit well with me at all. But I persevered.”
12 months later, Cath decided to progress to the Level 5 Certificate. This course provides the opportunity for a deeper dive into coaching theory and also provides a safe space for participants to practice coaching, be a coachee and observe other coaching conversations. This was a pivotal point.
“Understanding the impact that coaching can have on coachees helped me immensely and was the key that unlocked the door in my understanding how this can be used to help develop people to reach their full potential”.
Observing the impact coaching had both on herself and others was transformational for Cath. She was able to witness first hand the changes that can occur when we really listen, and have conversations that ask rather than tell.
Upon successfully completing the Level 5 Certificate, Cath was excited to undertake the Level 7 Certificate so that she could expand and deepen her knowledge and practice of coaching and mentoring. The Level 7 Certificate was held at Boo HQ at All Souls Bolton, rather than at Cath’s place of work and brought together senior leaders from across a wide range of organisations. Cath valued the opportunity to learn with like minded people and the group built up such a rapport that they still meet up and have established lasting friendships.
Cath experienced changes as a result of her coaching journey at a number of levels. At a personal level, coaching has had a massive impact on her wellbeing.
“I feel free, which I didn’t think would happen, I have positivity and confidence, I just don’t know where its all come from! When you are taking on other people’s problems, your resilience can get really low. Its been a tough year but I’m still buzzing. It’s the resilience and the mental positivity”.
From a work perspective Cath is working hard to introduce a coaching approach to her immediate team. Initially performance dipped as the team adapted to the change from her previous ‘fixer’ style. She is now starting to see some of those light bulb moments within her team but it’s a slow process.
“The change has happened in me, it hasn’t happened in my team yet but it’s getting there.”
Change is a slow process but after three years of working with Wrightington, Wigan and Leigh NHS Trust Cath can see the impact Boo are having at an organisational level. Cath recognises that a coaching culture is evident at the top levels of the organisation.
“Around the organisation I think I see light bulb moments and there’s lots of people the next level down from our Directors that are having different styles of conversations that are quite normal now and I think this is cascading down slowly”.
Cath credits the impact coaching has had on her to the level of trust that Becci and the team at Boo have built up. Cath was able to learn at her own pace and new she only had to try new things when she was ready for them.
“I’ve been on loads of courses and they were terrifying but this has been brilliant. On the Level 7 Certificate I felt like I was flying! Becci built the safe environment that I needed to build confidence to see and feel how coaching works.”
North West Ambulance Service
Team Boo have a long standing relationship with the North West Ambulance Service. They were one of our first customers and we have been working with them since 2013. We deliver a range of programmes including;
- Manager as Coach
- CMI level 5 certificate in coaching and mentoring
- Values based leadership programme
- Internal coaching community CPD
- Women in Leadership development programme
Alongside these well-received programmes we have also developed an approach to recruitment which is based on the organisational values and leadership principles of BeThinkDo (NWAS leadership approach launched in 2017).
Our delivery style and approach has been embraced by NWAS and we have been privileged to support the organisation in the most challenging of times. In 2017 alone we supported in excess of 300 participants across a range of programmes and launched our values based leadership programme which offers a fresh perspective on the complexities of leading across the public sector.
Advanced Paramedic Kirsty Smith has worked for NWAS for the last 13 years. She recently undertook the CMI Level 5 Coaching Certificate delivered by Team Boo and has seen the impact that Boo has had on the wider organsation.